Defining an Operational Framework for your Data Center will save you and your customers from more than one disappointment. And, of course, it will alleviate the stress of your technicians and operators in their day-to-day management of critical infrastructure.
It's like packing for a trip during the changing seasons when you start preparing for all possible "what ifs": what if it rains, what if it's closed, what if it gets colder at night…
Your Data Center is valuable because of the reliability of the information it holds. We can lose this reliability due to human errors or technological failures—anything can happen here.
We need to be prepared. And this is where designing an Operational Framework tailored to your infrastructure, integrating processes, people, and technology, comes into play.
It will help us be more efficient, how?
Unifies and simplifies access to information sources.
Provides a task planner tool for day-to-day Data Center operations.
Aligns with the standards and certifications of each market (UNE50600, ITIL, UPTIME Operational Sustainability).
Unified Nomenclature: Data won't change names, even when passing through different hands. Initial data collection and understanding of the current state are necessary, promoting consistency.
Automating MAC Processes (moves, adds, and changes): Change processes are predefined to identify the necessary execution and control points, optimizing time.
Support for Migration Processes: If you want to migrate your infrastructure, we'll be there to make it much easier thanks to process automation.
Inclusion of All Teams: We unify processes, considering that IT and Facilities work toward a common goal: service delivery.
Role-Based Information Availability: Facilitates decision-making. The primary goal of the operational framework is to make information available at all times and by profiles for decision-making.
Automated Monitoring of Planned Tasks and Deviations: This makes it easier to identify how to improve processes.
Unified Processes
Isn't it a relief to always know where to find what you need? Unifying all processes in an Operational Framework provides peace of mind and happiness to your company. This way, everyone knows what they need to do, when, and how. This motivates people to do things right, and in turn, makes the company more efficient
Audits and Certifications
At Bjumper, we design the Operational Framework for each company's infrastructure according to the current regulations in each market. We consolidate all information under one tool, streamlining audits and certifications. Consequently, this improves results and your company's competitiveness.
Infrastructure Migration
Having a defined Operational Framework will streamline the migration of your infrastructure, ensuring that the service to your customers is interrupted for the shortest possible time.
Supplier Coordination
Outsourcing or subcontracting can seem to multiply the management tasks, often associated with inefficiency and process delays.
Coordinating work teams and assigning tasks will save you time and costs. We will help you define an Operational Framework where all processes and work teams are integrated under the same technological tool.
If we offer useful technology, it's because there are people behind it who thought that way, and others who ensure it adapts to you.
After more than 10 years of experience, at Bjumper, we are clear: the most important thing is to guarantee the project and be by your side.
And in this application, we also offer:
Consulting and initial state analysis.
Design of the operational framework based on the infrastructure.
Support for the framework under useful technology.
Implementation of technology based on over 10 years of experience
Follow-up audits every 6 months
Support for certification.
Do I need to have or buy a DCiM tool to implement an operational framework?
It's not strictly necessary, but we do recommend it.
In the end, technology drives the transformation of operational processes with people..
We have projects where we rely on a combination of existing software (ITSM tools, workflow, BMS, among others) for defining the Operational Framework of the infrastructure
Can I certify my infrastructure in Uptime, ISO, CEEDA, or others?
Yes.
Having an Operational Framework supported by technology significantly facilitates compliance with any regulations (the work is already done in the definition phase).
Plus, it saves costs associated with tedious audits and rectifications in processes required by market regulations.
I'm not ready to undertake the implementation of an Operational Framework. What should I do before?
Absolutely nothing!
Every company has its level of maturity in the processes it has implemented. Identifying the milestones to achieve is our job :)
To do this, we will conduct a preliminary analysis to adapt and automate processes and analyze available sources of information in different workshops.
At Bjumper, we understand infrastructure management in a unified way. Therefore, integrations with existing systems are critical.
Thanks to our years of experience in optimizing processes for infrastructure management, we can proudly say that we have developed integrations with systems such as:
DCIM: Technological support for an operational framework.
Sistemas de Ticketing ITSM: Synchronize tasks with corporate environments.
BMC Remedy Ticketing.
HP Service Manager
IBM Maximo.
ServiceNow.
