On many occasions, I've reflected on what sets apart a service provider from a partner in the relationship with our clients, and while at Bjumper, we always consider ourselves partners of our clients, it's essential to think about why.
A provider has a technology or solution that they represent and offer to the market for a specific need. A partner doesn't have all the answers but walks alongside the client in identifying specific needs and crafting a plan to address them. Therefore, the starting point for collaboration with a partner is earlier as we work together to create a useful proposal over time to tackle ongoing challenges.
Throughout the project's development, a provider has a defined start and end, while a partner's primary goal isn't to finish but to ensure that the project's progress aligns with the objectives and expectations defined at the beginning.
Similarly, when an incident or problem arises during the project's execution, a provider will focus on their responsibilities to address it, whereas a partner will seek a solution with their client. They are in the same boat, both for the project's positive aspects, receiving rewards, and to steer things back on track by jointly supporting the costs resulting from the incident.
During the project's execution, the key point is that the partner's team is fully integrated with the client's team. They work together toward the same goal, the project's success.
A strategic partner doesn't leave; they stay because there's always room for improvement.
For all these reasons, we consider ourselves a strategic partner of our clients. We share in their successes and setbacks, fostering a flexible company that allows us to earn our clients' trust. Best of all, our work expands the Bjumper family, connecting us with great professionals around the world to share personal and professional experiences, making us better individuals and professionals.
We commit to continuing in this direction,
